ITIL Version 3 Lifecycle Process Model from OGC
Here is the process flow diagram of ITIL version 3. The process flow diagrams contains all the five phases of ITIL life cycle: Service Design Service Strategy Service Operation Service Transition...
View ArticleRIP – ITIL V2
Information Technology Infrastructure Library Version 2 is going down on 30 June 2010 Here is the brief note posted on OGC site: “In June 2009 OGC announced that itSMF International 1 were undertaking...
View ArticleITIL in 1000 words
ITIL in 1000 words, is the title of the pdf I found recently and its about V2 not V3. I should accept the fact that I have only read the file but not counted words :)
View Article5 free ITIL V3 Booklets for quick reference
All 5 BMC Best Practices guide books for ITIL Version 3, just for the people who are interested in best practices and you can request for free. There are 5 books each for a module in ITIL, they are:...
View ArticleITIL/ITSM Qualification Portfolio
This is a simple diagram which shows what level of qualification will be achieved with the certifications that you have already done and what you want in the future. Foundation Qualification...
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